AI Chatbot & Agent Development
An AI agent is software that uses a large language model to support tasks such as answering questions from a knowledge base, qualifying leads, or drafting responses. Westflow designs these systems with source grounding, evaluation, action limits, and human escalation.
The problem
Generic chatbots frustrate customers. Yours doesn't have to.
Generic chatbots can trap users in loops, while internal teams may repeatedly answer the same approved questions and leave after-hours inquiries waiting until morning.
The implementation challenge is connecting a model to approved knowledge, systems, and escalation paths, then evaluating its accuracy and failure modes before launch.
Our approach
AI agents grounded in your business, not the open internet
We build agents on Claude and other leading models, connected to your docs, product data, and CRM through retrieval — so answers come from your knowledge, are cited, and escalate to a human when confidence is low.
What you get
- AI agent scoped to a concrete job: support, lead qualification, internal Q&A, or order status
- Retrieval pipeline that supplies approved documentation and data as answer context
- Guardrails: confidence thresholds, human escalation paths, and topic boundaries
- Deployment to your website, Slack, or internal tools
- Analytics dashboard: deflection rate, top questions, escalation log
Illustrative example
Example outcome: routine questions handled after hours
Illustrative service-business workflow: An AI receptionist answers approved questions, supports booking requests, and escalates urgent or low-confidence conversations to staff.
AI Chatbots & Agents: common questions
Related services
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